Over the past few weeks, I have dealt with more internet tech support people than I can count on all my fingers and toes. And I would like to thank those who were helpful and didn't make me want to smack them till they bled. So here goes:
To Rick, Greg, and David -
You guys rocked. You actually did your jobs, weren't total dicksticks (TM Stormy) while dealing with me, and in the process you restored my faith in humanity. Your many colleagues can go to hell and die.